Average delivery time is 7 to 15 business days. Our products are delivered to you directly by the supplier. This unique business model allows us to achieve significant savings on storage and transportation costs and offer products at a lower price than our competitors.

Since our company operates globally, we are not responsible for any customs fees applied after shipping. By making a purchase, you accept that one or more of your packages may be subject to customs fees when entering your country.

We strive to address all of our customers' concerns regarding online shopping. However, if you wish to request a refund or exchange of your products, we can do so within 30 days from the delivery date. You will need to return the item(s) once you receive it.

For returns, exchanges or order cancellations, please contact us at info@londonwear.com, and our support team will promptly assist you. Please note that customers have 12 hours to cancel their order after placing it. If your order has already been shipped and is in transit, you will need to wait for it to arrive at your address before beginning the cancellation process. Once you receive your order, you will need to return it to us for a full refund. Please note that we do not cover return shipping costs and return prices are determined independently. You will find detailed information on our refund policy by clicking HERE.

If your order has arrived damaged or defective, we offer you the option of replacing it free of charge or refunding it, whichever you prefer. Please note that damaged or defective items must be reported within 3 days of delivery. If you do not report it within this period, you risk being refused credit. If you believe you have received a damaged, defective or incorrect item, please contact us within 3 days of receiving your package.

Please keep in mind that due to variation in monitor hue and saturation settings, it is virtually impossible for the same image to appear exactly the same on different monitors. Therefore, there may be a slight color difference between your item and the image on our website.

All our products come with a size chart. If you do not see a size chart, please let us know and we will fix it immediately.

All size charts are shown in CM. Use these charts to find the size that fits you best. Our products follow US/EURO sizes.